Returns & Refunds

Returns

Intelligent Training Equipment LLC has a 30-day return policy. If 30 days have gone by since your purchase was delivered, unfortunately we are unable to offer you a refund or exchange. For any returns within 30 days, the customer is responsible for paying return shipping and a 10% restocking fee equal to the amount of the original outbound shipping and handling.

To be eligible for a return, we require a receipt or proof of purchase; and your item must be in the original packaging, unused, and in the same condition that you received it.

There are certain situations where only partial refunds are granted (if applicable).

Any item not in its original condition, damaged, or missing parts for reasons not due to our error are not eligible for return.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether the return is approved or rejected.

If your return is approved, we will process your return within a week of receiving the returned product and a credit will automatically be applied to your credit card or original method of payment.

Undeliverable Shipments

Any order that is deemed undeliverable will be returned to the shipper. Refunds for undeliverable shipments will be processed after 30 days if a customer fails to respond to calls and emails to set up a delivery time.

Customers that do contact us within 30 days to schedule delivery will be responsible for paying new shipping costs as well as previous return shipping costs before product reships.

After 30 days returned shipments will be refunded less return shipping fees and storage fees if applicable.

Late or Missing Refunds

Please allow up to four weeks for your credit to be posted due to shipping and processing times. If you haven’t received a refund after four weeks, please first check with your bank. There is often a lag time before the refund is posted. Then contact your credit card company, as it may take some time before your refund is officially posted.

If you’ve done all of this and there is still no sign of your refund, please contact us at info@themaverickgym.com.

Clearance Items

Only regular inventory items are eligible for a refund. Clearance items cannot be refunded.

Exchanges

We only replace items if they are defective. If you need to exchange it for the same item, send us an email and request a Return Shipping Label at info@themaverickgym.com and send your item to:

(399 N. Burr Oak Ave. Oregon, WI 53575)

Shipping

To return your product, send us an email and request a Return Shipping Label at info@themaverickgym.com and send your item to:

(399 N. Burr Oak Ave. Oregon, WI 53575)

You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it takes for your exchanged product to reach you will vary.

If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We have no way of guaranteeing that we will receive your returned item.

Effective as of May 01, 2021